Iniciar proyecto Official help for Handoff Check, Client Handoff Kit, and Handoff Studio. Find support scope, response times, known limitations, and the correct way to report an issue.
Updated / AUG 02 2026This policy applies to version 1.0 of the three Framer editions published by DevFlint.
| PRODUCT | PRICE | SCOPE |
|---|---|---|
| Handoff Check | Free | Scan, readiness score, basic guide, and Markdown export. |
| Client Handoff Kit | $29 USD | Full guide, CMS, editing rules, ownership, branding, and exports. |
| Handoff Studio | $59 USD | Everything in Pro, white-label, template docs, snapshots, and change reports. |
The official channel is contacto@devflint.com. We support English and Spanish, Monday through Friday, and always reply within a maximum of two business days.
Critical: the plugin will not open or there is a risk of data loss. First response the same business day when received during support hours.
Important: a core function fails but a temporary workaround exists. First response within one business day.
General: questions, visual details, or feature requests. First response within two business days.
Reference hours: Monday–Friday, 09:00–18:00 America/Mexico_City, excluding official Mexican holidays.
Reproducible tool errors.
Compatibility issues caused by recent Framer changes.
Questions about scanning, guide generation, and exports.
Guidance to recover configuration from an available export.
Clarification of licenses, updates, and advertised features.
Designing, repairing, or finishing the buyer's website.
Writing fully customized client manuals.
Configuring domains, analytics, forms, or third-party services.
SEO, accessibility, security, or legal compliance audits.
Exclusive customizations or consulting outside the purchased product.
A complete report helps us reproduce the issue without requesting unnecessary project access.
State the product, edition, and installed version.
Include your operating system, browser, and Framer Desktop or Web version.
Describe the project type: empty, website, CMS, or template.
Explain the action taken and paste the exact error message.
Attach a cropped screenshot without personal or confidential client information.
Confirm whether the issue also occurs in a new test project.
DevFlint will not ask for passwords, recovery codes, API keys, full copies of confidential information, or permanent project invitations. If an exceptional diagnosis requires temporary access, it will be agreed in writing with the minimum permission required.
The score measures operational handoff readiness; it does not certify SEO, accessibility, security, links, forms, or legal compliance.
The Agency change report compares API-visible structure; it is not a pixel-level visual diff or complete text-content comparison.
Snapshots are user-created. The tool does not monitor projects in the background.
The guide is generated as an editable Design Page. Use printable HTML or PDF for public client sharing.
If the user cannot replace layers in an existing guide, the tool creates a new guide to protect existing content.
Some visible page names may be derived from routes when Framer does not expose a separate display name.
Purchases, access, and refunds are handled under the applicable Framer Marketplace terms. A purchase covers the edition and license described in the listing and does not promise future features. Compatibility and maintenance fixes are distributed through updates available in Framer.
This page governs support information only. Please also read the Privacy Policy and Terms of Use.
Write from the email used for your purchase. Do not include passwords, confidential client data, or permanent project invitations.